OHG Service Standards
ABOUT ONE DIRECT
"One Direct is our in-house repairs and maintenance service. Our aim is to provide you with a responsive, value for money service to make sure that you live in a safe, comfortable and secure environment."
"One Direct will manage and carry out repairs to all of our properties in London. We created our own in-house team to improve value for money and improve quality with a 'right first time' approach compared to using external contractors as we have in the past."
The following are the repairs service standards as written on One Housing website:
In line with our service standards we will:
- Provide a 24 hour, seven days a week service to report emergency repairs.
- Make emergency repairs within 24 hours.
- Complete urgent repairs within five working days.
- Complete routine repairs within 20 working days.