Great dissatisfaction with the repairs service

It is so difficult to get repairs done with One Housing Group's, One Direct repairs department or their Estate Services, and can take more than a year of reminders and official complaints for basic essential work, but more often reports and work requests are ignored.

This section will detail the epic journeys we have to go on just to get a response, let alone the work done or being given the opportunity to oversee and check on work when it is done with One Direct and its contractors. They do not voluntarily consult with customers, not even estate representatives on works before they make decisions on our behalf (often regressive decisions are made), but go out of their way to exclude and ignore written customer and representative communications.

There will also be related documentation on Estate Inspections page

Repairs & Maintenance Policy.pdf