Those present at inspection
Beverley Castle - Housing Officer One Housing Group Ltd
Mark Neal - OHG tenant and Gilbeys Yard Tenants & Residents Association - Repairs, Maintenance & Issues Representative
This should be have been reported by caretakers and actioned without the need for customer intervention at all, they need to raise their standards
There is a One Housing policy to remove graffiti within a specified time, please start honouring this policy
Another thing ignored by caretakers who don't take very good care
An easy improvement if services were engaged with us
No pride of ownership shown for Gilbeys Yard, like an estate that time forgot
Housing association sign worn completely blank
Our current Housing Officer, Beverley Castle has worked very hard to get us basic signage, which we are eager to have installed now. It should not have been allowed to deteriorate to this extent and it is estate services supervision that should have noticed and reported this via caretakers.
I once collected and returned 10 shopping trolleys from around Gilbeys Yard that I had been seeing left for months, when we have "caretakers" on site multiple times a week
Obviously some disabled use them and cant return them and should be supported in returning them by their carers or our estate caretakers
Some of these trolleys are left around by anti social residents but that should not stop estate services from dealing with these anti social minorities for the service charge paying majority
Trip hazard created due to poorly finished ground work